RETURNS POLICY

Our goal is to ensure complete satisfaction with our products. And, while we take great care in packaging your order for a successful delivery, accidents do happen. In all instances where a product is imperfect or damaged, please contact our Customer Care Advisors at – help@cordeduroi.shop for complete instructions on how to return the merchandise and receive a replacement. 

Please allow 3-5 business days for the refund to post to your original form of payment. You may not cancel once the item is shipped.

Returning the items you purchased

Our return policy provides 15 days return period. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused, unwashed and in the same condition that you received it. It must also be in the original packaging.

Please email return@cordeduroi.shop for return instructions.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

IMPORTANT: For your protection, we recommend that when shipping products back to us you use a recorded delivery service -- a service that provides a tracking number (i.e. UPS, DHL, FedEx). Except in instances where the item delivered was in error or was faulty or damaged, the customer is responsible for the expense of returning the goods to us. THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS. Additionally, we cannot provide credit for packages lost during return shipment if proof of delivery is unavailable.

Disclaimer

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)

Any item that is returned more than 15 days after delivery will not be accepted.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or preferred method of payment, within a certain amount of days.

In the case of returning "bonus" products (i.e. free gifts, a gift with purchase, bonuses, etc...), refunds or credits will only be issued for the value charged (if any) for the item on the original order. For example: If you received a free product with a $100 order, returning the free product alone will not result in any credit. Similarly, if a purchased product that included any "bonus" products is returned, the bonus products must also be returned in order to receive a credit for the purchased product.

Additionally, certain charges are non-refundable, including, but not limited to: Engraved/Personalized Products; Gift Wrap Charges.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, please give it few more days and check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at help@cordeduroi.shop.

Sale items (if applicable)

Usually only regular priced items may be refunded and exchanged, final sale items cannot be refunded or exchanged.

Exchanges and Order Cancellation

If you receive a damaged, defective product or just a product that does not fit, you have 72 hours upon arrival of the product to contact us about exchange at help@cordeduroi.shop.